returns

Return Authorization Request

Thank you for purchasing Hold Up Displays products. We are dedicated to creating display items that are versatile, durable, and of the highest quality available. Your display unit is warranted against defects in material and workmanship for its lifetime. If you would like to make a warranty claim please follow the link below.
www.holdupdisplays.com/warranty/

NOTE: Non-warranty return shipping cost is at the customer’s expense.

If you would like to return a display fixture for non-warranty reasons and be issued a refund, please follow the process below.

Submit the following information to contact@holdupdisplays.com:
  • The unit is purchased from an authorized dealer or direct from the manufacturer.
  • The unit is used for what its name implies it should be used for.
  • The unit has not been altered in any way, or damaged by misuse.
  • The unit is properly installed as stated in the Installation Instructions. (The warranty is provided only to the original purchaser.)

Directions for Returning a Display Unit for Warranty Consideration or Replacement Parts

Submit the following information to contact@holdupdisplays.com:
  • Name
  • Address
  • City, State, Zip
  • Phone
  • Email Address
  • Model #
  • Approximate date of purchase
  • Amount paid for the product
  • Order number
  • Location of purchase
  • Reason for return
If approved, you will receive an RA number. Then ship the display fixture, RA number and the information listed above to the following address:
Hold Up Displays, Inc.
Warranty and Returns Department, RA #_____
21700 Noble Ave.
Ontario, WI 54651
When received, Hold Up Displays will inspect the returned display fixture for warranty compliance within the warranty requirements detailed in the Hold Up Displays Limited Warranty Information. There may be a 10% re-stocking fee deducted from the refund for returns which will be assessed on a case by case basis. If a refund is agreed upon, the funds may require a few days to process after receipt of returned items.